Build & manage

Knowledge base & training

Two ways to make agents smarter: feed them your documents through a knowledge base, and refine them from real calls with AI Training.

Knowledge base

A knowledge base is a collection of documents your agents can draw on to answer questions accurately — product details, policies, pricing, FAQs, and more.

  1. 1

    Create a knowledge base

    In Knowledge Base, create one with a Name and an optional Description. You can keep several — for example, one per product line or department.

  2. 2

    Upload documents

    Open the knowledge base and upload documents. JagCall processes them so agents can reference the content during calls and messages. Remove any document at any time.

Keep prompts lean

Put behavior and tone in the agent's system prompt, and put facts in the knowledge base. That keeps prompts short and makes it easy to update information without re-editing the agent.

AI Training

The AI Training area helps your agents get better from real-world calls. It has two parts.

Conversation Import

  • Import or upload past conversations for a specific agent.
  • Label each conversation's quality — organized under tabs All, New, Trained, and Rejected.
  • Use Flip speakers if the caller and agent turns are reversed in an import.
  • Extract knowledge chunks from good conversations and save them into the agent's knowledge, and export training data when you need it.

AI Insights

JagCall surfaces suggestion patterns it spots across your calls. Review each one and Accept or Decline it; pending, accepted, and declined suggestions are kept separate so you can work through them over time.

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