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Dashboard overview
Everything you manage in JagCall lives in the left sidebar. Here's what each area does and where to go for common tasks.
Calls & messaging
Where live activity and conversation history live.
Call Center
A unified inbox of calls and SMS conversations in one time-sorted list. Filter by number, search, and start a new message.
Live Calls
In-progress calls updating in real time, with live duration and stats. Listen in on an active call to monitor your agent.
Call History & Analytics
Past calls with transcripts and recordings, plus dashboards for volume, cost, and sentiment.
Contacts (Phonebook)
Your contact book — add people manually or import a CSV, with names, tags, and notes.
Build & automate
Where you create agents and the workflows around them.
Agents
Create and edit AI voice and SMS agents — voices, prompts, LLM settings, flows, and publishing.
Automations
Event-triggered workflows that react to calls and messages — retries, follow-up SMS, webhooks.
Campaigns
Outbound batch calling — upload contacts, pick an agent, schedule, and track progress.
Knowledge Base
Upload documents so your agents can answer questions from your own content.
AI Training
Import real conversations to improve agents and review AI-suggested prompt patterns.
Setup & configuration
Numbers, connections, and developer tools.
Phone Numbers
Buy or port numbers, assign agents, and set call-forwarding schedules and SMS.
Integrations
Connect calendars, your CRM, Zapier, and Stripe payments.
API Keys & Webhooks
Create scoped API keys, connect AI assistants over MCP, and register webhook endpoints.
Account & billing
Billing
Your prepaid balance, top-ups, the SMS subscription, payment methods, and invoices.
Members
Invite teammates and set roles — owner, admin, or member (optionally limited to specific numbers).
Profile
Your name, email, timezone, company details, password, and two-factor authentication.
What you see depends on your role and plan
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