Phone numbers

Getting a number

What numbers cost

Your subscription plan includes a number of phone numbers, and SMS is part of every number — there is no separate SMS subscription. See Billing & credits for the plan side. In short:

• Numbers inside your plan's allowance are included and not billed separately. Each number beyond it is currently $9.95/month. The Buy Number dialog and Billing → Subscriptions always show the exact price for your account.
• A number you port in counts the same way once the port completes: included while you are within your allowance, otherwise billed at the extra-number price.
• Numbers live and die with your plan. When a plan ends, every number on the account is released, with no grace period. Service runs to the end of the period you paid for.
• If you switch to a plan with fewer included numbers, JagCall asks which numbers to keep. Kept numbers beyond the new allowance are billed at the extra-number price; the rest are released.

Number settings

Select a number to open its detail tabs:

Calls tab

• Inbound Call Agent — the voice agent that answers, or None (no inbound handling). Draft agents can be assigned, but an inbound voice agent can only be published once it has a number.
• Ring Team Members — when a call goes to a person (no agent assigned, agent turned off, or Human hours), choose one member whose app rings, or leave it on everyone with access to the number. The member must have access to the number.
• Voicemail — turn voicemail on or off and choose the greeting callers hear before the beep: the Standard greeting, Type a message (read aloud in a natural voice, up to 500 characters), or Record or upload your own voice (record in the browser or upload an MP3 or WAV file up to 5 MB). With voicemail off, callers hear that no one is available and the call ends. The same settings open from Voicemail settings on the Voicemails page.
• Shortcuts — Recent Calls and Contacts for this number, a Dialpad to place a call, Send SMS, and Outgoing Campaign.

SMS tab

• SMS Agent — the agent that replies to inbound texts, or None (no auto-reply). Only active (published) SMS agents can be chosen.
• SMS Schedule — until you turn it on, the agent replies 24/7. Turn it on and add Human slots for the hours the AI should not reply; outside those slots the agent handles messages.
• SMS Service — texting is included with every number, with no separate SMS subscription. On a plan, US and Canada texts are included up to your plan's monthly allowance (800 per user on Personal, 2,500 per user on Business); see the Fair Use Policy.

Settings tab

• Display Name — a friendly label such as "Main Support Line".
• Number Details — the number and when it was provisioned.
• Release Number — under Danger Zone. You must type RELEASE to confirm, and the number may then be bought by someone else.

Transfer a live call to a teammate

During a call in the web dialer, the desktop app, or the mobile app, use Transfer to a teammate and pick a member who has access to the number. The other person hears a short hold message, then the teammate's app rings (the screen shows Transferred Call and who it came from) and you drop off the call. If the teammate doesn't answer, an inbound caller is offered voicemail and an outbound call ends politely. A transferred call isn't marked missed.

Browser calls are recorded

Calls you place from the browser are recorded from the moment they are answered, and that cannot be switched off. To tell the person you're calling, set a spoken recording notice on a number through the public API: recording_notice (up to 500 characters) and recording_notice_enabled. It plays to the callee when they answer, before they are connected. See the API reference.