Billing & credits

How billing works

• A plan is a single subscription for the whole workspace, priced per user on Personal and Business: you pay the plan price for each team member. Adding a teammate adds a seat at the plan price, charged for the rest of the period when you confirm the invite; removing one credits the unused time.
• Calls and texts — each plan includes a monthly allowance of call minutes (calls people handle: answered or placed in the app, and forwarded calls) and US and Canada texts (sent and received): 800 of each per user on Personal and 2,500 of each per user on Business, shared across the team. Enterprise has no fixed cap. See the Fair Use Policy.
• AI credits are the only metered part. Each plan includes a monthly amount, and credits are used only while an AI agent handles a call (150 credits = 1 AI minute). The allowance resets each billing period.
• Prepaid balance pays for anything beyond your credits. AI time past your monthly credits is deducted from your balance at your plan's rate.
• Phone numbers — each plan includes some numbers; extra numbers are billed monthly (see below).

Plan prices, credit amounts, and included numbers are shown on the Plan tab and on the pricing page. Choose monthly or annual billing; annual saves 20%. A larger custom plan is available by contacting sales.

When you reach your calling or texting limit

• At 80% of either allowance, the account owner gets an email and a banner appears in the dashboard.
• At 100%, every call stops (inbound and outbound, including calls your AI agent would handle) and outgoing texts are paused until you upgrade, add users (each one raises the allowance), or the next billing period starts. Callers hear that the service is unavailable. The Plan tab offers a one-click upgrade.
• Incoming texts that arrive while you are at the limit are held, not lost: they appear in your inbox as soon as you are back under it. STOP and START replies are always processed.
• AI agent time does not count toward the call-minute allowance; it uses AI credits and then your prepaid balance as described above.

Billing page tabs

Open Billing from the account menu at the bottom of the sidebar, or from Settings.

Plan tab

• Your current plan, whether it's billed monthly or annually, when the current period resets, how many users you are billed for, and bars showing AI credits, calling minutes and US & Canada texts used against your allowance.
• Switch plan or billing period at any time with Switch to this plan. If the new plan includes fewer numbers than you have, JagCall asks which numbers to keep first.
• Cancel plan takes effect at the end of the current billing period. All your phone numbers are released then, including extra numbers — there is no grace period.
• If you subscribed through the App Store, the plan is managed in your Apple subscription settings instead; the tab links there.

Overview tab

• Account Balance — prepaid credit for extra AI credits. Your plan covers calls and US and Canada messaging; the balance is used only for AI time beyond your plan's monthly AI credits.
• Add Credits — choose a top-up amount and pay with a saved card or through Stripe checkout. You need a verified email to add credit.
• Buy a Phone Number — opens the same dialog as the Phone Numbers page.

Subscriptions tab

Lists your active phone numbers with what each one costs: Included in plan, or the extra-number price. The header shows how many numbers your plan includes and the price per extra number. SMS is part of every number, so there is no SMS subscription to buy. If an older per-number SMS add-on is still billing, it appears here and you can cancel it — SMS keeps working without it.

Payment Methods tab

Add cards, choose which is the default, and remove ones you no longer use.

Transactions tab

Review every charge with its payment method and balance afterwards, and open the receipt or invoice for any line. Tax is calculated from the billing country and state on your Company profile.

Phone numbers and your plan

• Numbers within your plan's allowance are included — no separate charge. Each extra number is currently $9.95/month, billed to your card.
• In the Buy Number dialog every number shows Included or its monthly price, and buying only included numbers needs no payment step. Buying a number does not top up your balance.
• Numbers live and die with the plan. When a plan ends, every number on the account is released.
• When you downgrade to a plan with fewer included numbers, you choose which to keep. Kept numbers beyond the new allowance are billed at the extra-number price; unkept numbers are released.
• A number you port in counts the same way once the port completes.

See Phone numbers for managing and releasing numbers.